At Nommi – USA, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process.
Return Window
- Returns are accepted within 7 days of receiving your order.
- Requests made after 7 days will not be eligible for a return or refund.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Unused and in original condition
- Original packaging intact
- Proof of purchase (order number or invoice) required
Non-Returnable Items
- Items that have been used or damaged
- Sale or clearance items
How to Initiate a Return
- Contact our customer support team:
📧 Email: [email protected]
📞 Phone: +1 (213) 575-1211 - Provide your order number and reason for return.
- Follow the return instructions provided by our team once your return is approved.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping fees are non-refundable, and customers are responsible for return shipping unless the return is due to a defective product or an error on our part.